Get Instant Answers To FAQs
We always want to get the most important information that you need on hand straight away, that’s why we have compiled this FAQ section on the site that should provide you instant answers to our most frequently asked questions.
- Why use Legalo?
Here at Legalo we provide a very cost-effective alternative to using a high street solicitor for your legal document requirements. Our legal templates can be easily downloaded and adapted by you to suit your needs, and all at a small fraction of the cost of using a high street solicitor. Each comes with a free guide to assist you to create your legal document. As a result, you will find producing the final document you need easy and quick. By putting in a little time and effort yourself, you will be able to make significant savings in legal fees.
All of our legal templates have been drafted either by David, our co-founder and a lawyer with over 20 years experience in drafting legal contracts and other documents, or by another experienced UK lawyer.
We offer a satisfaction guarantee by way of a full money-back refund if you are not fully satisfied with your purchase from us and do not use your template to create a final document.
- How can I contact Legalo?
Please use the contact form on our “Contact Us“page or email us on firstname.lastname@example.org. We will get back to you quickly. Alternatively you can call us on 0333 355 4900. Please bear in mind that we cannot offer you legal advice, as we are not a law firm.
- What if I am having trouble viewing your website?
We recommend you always keep your Internet browser up-to-date, whichever browser you use, as this will solve most viewing issues. You may experience difficulties viewing our website (such as the buttons to click to make a purchase not showing up until you hover your mouse pointer over them) if you are (a) using a very old version of your browser or (b) using Microsoft Internet Explorer. The latter is now no longer supported by most modern websites and Microsoft themselves have ceased supporting it.
Our site has been made compatible with the most popular Internet browsers (e.g. Google Chrome and Mozilla Firefox) and is also viewable on your smartphone or tablet.
- What jurisdiction are Legalo's templates for?
Our templates are designed for compliance with the law of England and Wales and were, when first published up-to-date (we endeavour to keep them up-to-date). In many cases they may also be suitable for use in Scotland and Northern Ireland, but we cannot guarantee compliance with the laws of those jurisdictions. Our property templates should not be used in Scotland, as Scottish property law is in some important respects very different to that of England.
While it may be possible to use our templates in other jurisdictions, this might cause you some difficulties and we offer no warranty as to their suitability for use in those countries. Indeed we could caution you against it.
- What format are the document templates in?
Our document templates are all downloadable in Microsoft Word format. You can then easily save them on your computer, edit them on your computer, typing in the relevant details, and produce your final professional-looking version for printing and signing. With our templates there is no need to print them first and then fill them in by hand (it is better if you don’t do that).
These templates should all be compatible with Apple Macs, so long as you have a proper word processing program such as “Pages”. They will not display correctly in free or basic programs like TextEdit (Mac), WordPad (PC) or NotePad (PC), as they are not full word processing programs (the automatic clause numbering and clause cross-referencing will not display in those programs). If you have difficulty viewing a template you have bought from us on an Apple Mac and you do have Pages, then please contact us and we will send you a version of the template specifically for use in Pages.
- How do I receive my document template(s) when I have bought them?
We do not email the template(s) to you, nor do we post printed ones to you. Instead you should download your template and the accompanying guide from within your account control panel (click on the “My Account” icon in the top right-hand corner of the screen). On completing a purchase, you will be redirected to your account, from where you can see the list of document templates and guides that you have bought – from there you can download them. You can also download them from the final page in the check-out sequence by clicking on the indicated button or link. If you need another copy later on, you can just log back into your account and download the template you need again – you won’t need to pay again for the same template.
- Can Legalo help me use the template?
If you have queries when using your template (or before you buy one), we offer a free helpline by telephone and email. See our Contact Us page for details. We monitor the telephone and email enquiries regularly (even during the evenings and at weekends), so we will try to answer your query quickly.
The helpline is intended mainly to assist you if you need confirmation that the template will suit your needs before you buy it, if you have queries over what a particular part of the template or guide is about or, in general terms, how to go about using your template. We have tried to reduce the jargon used in the law by keeping our templates and guides as free as possible from it, in order to make your using the templates as simple as possible.
The free guides, which accompany each template when you buy it, should answer most of your questions, but if you still have queries, then contact us and we will do our best to resolve them. You can preview most of the guides for free before you buy, in order to check the template you are thinking of buying is right for you and to see what it covers clause by clause.
We are unable to give you legal advice via the helpline (or otherwise), i.e. specific advice on your exact situation, for example (a) exactly how to alter your template or (b) to check you have altered it correctly when you are done. The reason for this is that our business model is one of offering high quality templates at very low prices. This does not leave a budget for the very expensive insurance we would need to hold in order to cover providing legal advice. We are then able to pass on the savings from our not paying for legal advice insurance on to you, the customer.
- How do I login / create an account?
You will create an account with us when you make your first purchase. During the shopping cart stage of the purchase you will be asked to create an account to proceed. After you have created your account, you can login again with your account details (click on the “My Account” icon in the top right-hand corner of the screen). These are your email address (the one you used to create the account) and the password that you selected when you made your first purchase from us. When you create your account, remember your password and keep it safe and secure. You can reset your password if you forget it.
- How do I change my account details?
You can edit your account details from your account control panel (the “My Account” icon in the top right-hand corner of the screen). This is the screen you will see whenever you log back in after making your first purchase from us. Your login details are your email address (the one you used to create your account with us) and the password you selected when you first made a purchase from us. Keep them safe and secure. You can reset your password if you forget it.
- What secure payment options do Legalo accept?
We accept all major debit and credit cards (via a secure check-out for your protection: Sage Pay), as well as Paypal. You can use either Sage Pay or PayPal when you make your purchase – both are well-known, secure payment methods.
For your peace of mind and security, we do not receive your card or bank details at any stage of the process (nor do we keep a copy of them on our server when you use the secure Sage Pay route). As we do not receive or keep your payment details, they cannot be at risk of being hacked, so this really is a very secure method for your protection.
We do not take payment over the telephone, as that would entail our receiving your card or bank details, which would not be the most secure method from your point of view.
- What is the Legalo money-back guarantee?
We are very proud of our document templates and confident you will find them to be just what you need and well drafted. Each template has been carefully created and is accompanied by a unique set of drafting and guidance notes for each template. The guides are available for free, and will make the job of adapting the document template you need quick and easy for you.
However, if for any reason you are not happy with your purchase and can confirm to us that you have not used the document template to create a final document, then we will return your purchase price in full. Please note, as we are continually striving to improve our service, we may ask you (briefly) to tell us what you did not like about the template or why you found it unsuitable before we process your full refund.
You can therefore be confident in purchasing from us.
- How does Legalo use my personal data?
At Legalo we take the security of your personal data very seriously. We promise not to:
- sell your data to others;
- rent or lease your data to others; or
- transfer or share your data with others (except your chosen payment provider in relation to the check-out process when you order from us).
- How can Legalo charge so little for these great templates?
At Legalo we like to pass onto our customers the benefit of the savings we make by running a streamlined business. By drafting the templates carefully once but selling them many times, we can still make a reasonable profit and have the time to keep the templates up-to-date.
We have cut the cost of legal work through:
- savings on office accommodation, rent and rates;
- savings on other overheads, like expensive staff, travel and postage costs;
- savings on unnecessary insurance for giving specific legal advice; and
- savings on the cost of regulation and holding legal practising certificates.
In fact we have cut out everything that our clients do not actually need, while retaining appropriate insurance, in order to bring you, the customer, some of the most competitively-priced templates around. Yet you still benefit from the extensive training and experience of those highly-qualified UK lawyers who have drafted the templates – all the benefit, little of the cost.